Customer ownership of data
Schools and districts retain ownership of all student records and educational data stored within StorylineIQ. StorylineIQ acts as a service provider and data processor under the district's direction.
Data export
District administrators can generate a complete record for any student from AdminIQ → Student Record Export. The export is delivered as a structured JSON document suitable for archiving or transfer to another system.
Retention practices
Districts configure per-record retention windows from AdminIQ → Data Retention. Records that exceed the configured window are soft-deleted automatically by a nightly job. Soft-deleted records are hidden from the application but can be restored by an administrator for 30 days, after which they are permanently removed.
Deletion on request
- Per-student deletion: Administrators can request deletion of a specific student's record at any time via AdminIQ.
- Per-record amendment: Parent-requested amendments are recorded via AdminIQ → Parent Amendments; the original record is preserved alongside the amendment per FERPA.
- Full district deletion: At the district's request, we will delete all district data and return a deletion certificate. Standard SLA: 30 days.
End-of-contract procedures
At contract termination, districts may choose to receive a full data export, immediate deletion, or both. The choice is recorded in writing and the action is completed within 30 days.
Legal holds
Retention obligations may be affected by legal, contractual, or regulatory requirements (e.g. active litigation hold). In those cases, deletion is suspended for the affected records and the district is notified.